At Papuso, we need you to be completely happy with your purchase. If you want to request a go-back or refund, please evaluate our coverage based on the method and relevant conditions.

Return Window

• Returns need to be asked for within 30 days of receiving your order.
• Items need to be in their unique condition, unworn, unwashed, and with all tags attached.

How to Request a Return or Refund

To provoked-backpack or refund, comply with those steps:

1. Contact us at [email protected] together with your order range and a short motive for your request.
2. Attach clean snapshots in case your request is because of a defective, broken, or wrong object.
3. We will evaluate your request and offer go-back commands if relevant.
4. Once your return is obtained and inspected, we are able to process your refund or ship a substitute.

Return and Refund Scenarios

1. Defective or Damaged Items

• If your object arrives broken or defective, please contact us within 7 days of receiving it.
• Attach a snapshot displaying the difficulty, and we are able to set up a substitute or a complete refund.

2. Wrong Product Received

• If you acquire the wrong object, notify us within 7 days with snapshots of the object obtained.
• We will offer commands for returning the wrong object and ship you the ideal one at no extra cost.

3. Lost or Undelivered Orders

• If your order has now no longer arrived inside the anticipated delivery timeframe, please touch us.
• We will look into it with the carrier, and if the package deal is shown to be lost, we are able to get a complete refund or ship a substitute.

4. Order Cancellation

• Orders may be canceled within 12 hours of placement for a complete refund.
• If your order has already been processed or shipped, cancellation is now no longer possible. You can also additionally request a go-back after receiving the object.

Refund Processing Time

• Refunds are issued within 5-7 commercial enterprise days after approval.
• The refunded quantity may be lower back on your unique fee method.

For any worries or questions, reach out to us at [email protected]. We admire your agreement in Papuso and are right here to make sure it's a clean buying experience!